Is Vivid Seats Legit? A breakdown of the ticket platform.
Knowing if a platform you’re buying tickets online from is reliable is a key. A ticket resale marketplace popular with sports, concerts and theater events is Vivid Seats. Vivid Seats is a legitimate platform (as far as I know), but before you buy, consider the service’s pros and cons.
How To Get the Most out of Vivid Seats, and the Pros.
Vivid Seats is an intermediary that brings ticket buyers in touch with sellers who own the tickets. This way allows people to be able to view tickets for ones that are sold out. Vivid Seats user friendly platform is one of its major standout features. The search provides a simple search experience that allows you to filter by date, location or category. It also makes the purchasing experience better for buyers by providing them with an interactive seat map so they can see where their seats will be once they arrive in the venue.
Vivid Seats’ loyalty program is another appealing part of the business. Buyers get rewards points with each purchase, that can be redeemed as a discount on future transactions, giving small cost saving inducement to regular buyers. Vivid Seats also provides robust security to their users, including SSL encryption and following industry standards for ensuring the safety of its users’ payment data while it transacts.
Buyer Guarantee: A Double-Edged Sword
Vivid Seats sports a 100% Buyer Guarantee that itself assures valid tickets with a delivery in time to the event. Some customers are given the guarantee of peace of mind, but others don’t find that they’re living up to their promise. We’ve seen some users erroneously mailed them incorrect or invalid tickets, and in a couple cases tickets have even arrived late or not at all. Customer reviews on Vivid Seat’s customer service were mixed, with one buyer telling us that you may be waiting a long time to get a response when problems arise, or simply not getting your money back, in the case of diminished tickets.
Customer Reviews and Concerns
Vivid Seats gets a lot customer feedback on different platforms like Trustpilot, SiteJabber, and Consumer Affairs because the reviews are not the same. Some reviews, however, bring to light the good things like prompt ticket delivering and responsive customer service while some others criticize for what they call are high fees and unresponsive support team. Mainly due to delayed ticket delivery, ticket authenticity problems and indifferent customer support, tickets are mostly complained about. While the company’s fees are disclosed at checkout, some users might be surprised when it means more than just the face value of the ticket at checkout
Alternatives to Vivid Seats
Where those not looking to purchase tickets at face value are concerned, popular alternatives are found on Ticketmaster, StubHub, and SeatGeek. Like StubHub, Vivid Seats sells tickets to events but also offers a FanProtect Guarantee and a community forum for user inquiries and its fees are higher. Reliable for its reliability, Ticketmaster offers direct sales and a resale selection, but the platform is a bit fiddly to use. Another viable option for buying tickets is SeatGeek, which hasn’t formed the mainstream yet but does offer some clear advantages, like a transparent fee structure and a streamlined interface.
Final Thoughts: Is Vivid Seats Right for You?
Vivid Seats is a real ticket resale website where you can purchase event tickets in a variety of options to choose from, decent prices and great experience. But when buying tickets on a resale marketplace, of course, there are risks — such as not getting them in time or having them delayed.
If you like convenient and rewards for frequent purchases, maybe Vivid Seats will suit you. But if you care more about guaranteed support and frictionless customer service then you should probably be browsing other options.
Ultimately, Vivid Seats is safe place to be for a vast majority of people, but it’s important to understand that not every user will have a great service level experience and it’s already in your best interest to set your expectations accordingly from the very beginning.